Universal Journal of Industrial and Business Management(CEASE PUBLICATION) Vol. 4(1), pp. 1 - 17
DOI: 10.13189/ujibm.2016.040101
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The Relationship between the NHS (UK) and the Voluntary Sector Organisations in Mental Healthcare Services Delivery: Performance Improvement through Dialogical Collaboration

Kwesi Korsa Aggrey ^*
School of Business, University of Lincoln, UK

ABSTRACT

The study was initiated to explore the difficulties that frequently appear to plague the relationship between the NHS and the Voluntary Sector as regards mental health service delivery. It was found that the performance of the mental healthcare delivery system is subject to a number of criticisms. The latter could be attributed to low levels of collaboration and communication between social actors involved. Based on interviews, focus group discussions and results from the literature a number of possible ways to improve the system were identified. The results of the study are expected to contribute to the improved designed of health care systems and of performance management concerning the mental health services. Various attempts to improve performance in the past were explored and criticised. One important obstacle to success was identified as a lack of understanding in the NHS and in the Voluntary Sector - of the implications of the use of externally generated performance criteria versus the use of internally generated self-organised criteria. A conceptual model was developed to help clarify these notions as management tool. It includes the idea of a spiral development and of ‘complete collective satisfaction'.

KEYWORDS
Performance Improvement Service Delivery, Mental Health Care System, NHS, Third Cybernetics Evolution, Collaboration, Dialogism

Cite This Paper in IEEE or APA Citation Styles
(a). IEEE Format:
[1] Kwesi Korsa Aggrey , "The Relationship between the NHS (UK) and the Voluntary Sector Organisations in Mental Healthcare Services Delivery: Performance Improvement through Dialogical Collaboration," Universal Journal of Industrial and Business Management(CEASE PUBLICATION), Vol. 4, No. 1, pp. 1 - 17, 2016. DOI: 10.13189/ujibm.2016.040101.

(b). APA Format:
Kwesi Korsa Aggrey (2016). The Relationship between the NHS (UK) and the Voluntary Sector Organisations in Mental Healthcare Services Delivery: Performance Improvement through Dialogical Collaboration. Universal Journal of Industrial and Business Management(CEASE PUBLICATION), 4(1), 1 - 17. DOI: 10.13189/ujibm.2016.040101.