Universal Journal of Management Vol. 3(12), pp. 532 - 539
DOI: 10.13189/ujm.2015.031209
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Analysing the Effects of Emotional Labour towards Employees on Empathic Tendency: A Survey on Senior Executives in Turkey

Mukaddes Yesilkaya ^*
Faculty of Economics and Administrative Sciences, Kafkas University, Turkey

ABSTRACT

This study was aimed to analysis the relationship between the level of the emotional labour displayed by senior managers toward the employees and their owned empathic tendency. In this aim, this research was carried out with 403 senior managers in office. The sample of this study was analysed via an appropriate statistical program. On one hand; it was found that there was no significant difference between level of the emotional labour used by senior managers toward the employees and their owned empathic tendency; on the other hand, that there was a significant influence of emotional labour towards employees on senior managers' empathic tendency.

KEYWORDS
Emotional Labour, Emotional Labour towards Employees, Empathy, Emphatic Tendency, Executive Psychology

Cite This Paper in IEEE or APA Citation Styles
(a). IEEE Format:
[1] Mukaddes Yesilkaya , "Analysing the Effects of Emotional Labour towards Employees on Empathic Tendency: A Survey on Senior Executives in Turkey," Universal Journal of Management, Vol. 3, No. 12, pp. 532 - 539, 2015. DOI: 10.13189/ujm.2015.031209.

(b). APA Format:
Mukaddes Yesilkaya (2015). Analysing the Effects of Emotional Labour towards Employees on Empathic Tendency: A Survey on Senior Executives in Turkey. Universal Journal of Management, 3(12), 532 - 539. DOI: 10.13189/ujm.2015.031209.