Universal Journal of Management Vol. 3(12), pp. 491 - 496
DOI: 10.13189/ujm.2015.031203
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The Mediation Effect of Emotional Experience between Emotion Labor and Job Engagement


Shang-Ping Lin 1, Yin-Ying Wang 1,*, Wen-Ling Hsu 2, Ching-Han Fang 1
1 Department of Business Administration, National Yunlin University of Science and Technology, Taiwan
2 Department of Golden-Ager Industry Management, Chaoyang University of Technology, Taiwan

ABSTRACT

Job engagement is a key issue that deserves attention within the framework of emotional labor. This is due to its role in increasing employee happiness and productivity. Past literature rarely examined the relationship between emotional labor and job engagement, which composes the major research purpose of this study. The result shows that positive emotional expression, faking negative emotions and dealing with other negative emotions was positively associated with job engagement. Happiness, aggravation, sadness, inferiority have mediating effects towards the relationship between positive emotional expression and job engagement, but the anxiety was not significant. Finally, few researches have been conducted in the past to examine the relationship between emotional labor and job engagement. Therefore, the hypothesis is a general in terms of reference inference, and might not focus on only the relationship between the two factors. Supporting evidence in terms of literature and research material should be further supplemented in the future, in order to construct a more solid theoretical framework.

KEYWORDS
Emotional Labor, Emotional Experience, Job Engagement

Cite This Paper in IEEE or APA Citation Styles
(a). IEEE Format:
[1] Shang-Ping Lin , Yin-Ying Wang , Wen-Ling Hsu , Ching-Han Fang , "The Mediation Effect of Emotional Experience between Emotion Labor and Job Engagement," Universal Journal of Management, Vol. 3, No. 12, pp. 491 - 496, 2015. DOI: 10.13189/ujm.2015.031203.

(b). APA Format:
Shang-Ping Lin , Yin-Ying Wang , Wen-Ling Hsu , Ching-Han Fang (2015). The Mediation Effect of Emotional Experience between Emotion Labor and Job Engagement. Universal Journal of Management, 3(12), 491 - 496. DOI: 10.13189/ujm.2015.031203.