Universal Journal of Management Vol. 3(7), pp. 283 - 290
DOI: 10.13189/ujm.2015.030704
Reprint (PDF) (183Kb)

A Literature Review of Emotional Labor and Emotional Labor Strategies

Yeong-Gyeong Choi ^*, Kyoung-Seok Kim
Business Administration/Kyungpook, Naional University, South Korea

ABSTRACT

This study, literature review research, intends to deal with the problem of conceptual ambiguity among research on emotional labor, and to look into the evolutionary trends and changing aspects of defining the concept of emotional labor. For this, it gropes for methods for reducing conceptual ambiguity. Further, it arranges the concept of emotional labor; and examines and reviews comparatively the currents of the existing studies and looks for the characteristics and correlations of their classification criteria. That is, this study intends to arrange systematically and examine theories on emotional labor suggested hitherto, and suggest a future direction of research on emotional labor on the basis thereof. In addition, it attempts to look for positive aspects of the results of emotional labor.

KEYWORDS
Emotion Labor, Dimensions of Emotional Labor, Surface Acting, Deep Acting

Cite This Paper in IEEE or APA Citation Styles
(a). IEEE Format:
[1] Yeong-Gyeong Choi , Kyoung-Seok Kim , "A Literature Review of Emotional Labor and Emotional Labor Strategies," Universal Journal of Management, Vol. 3, No. 7, pp. 283 - 290, 2015. DOI: 10.13189/ujm.2015.030704.

(b). APA Format:
Yeong-Gyeong Choi , Kyoung-Seok Kim (2015). A Literature Review of Emotional Labor and Emotional Labor Strategies. Universal Journal of Management, 3(7), 283 - 290. DOI: 10.13189/ujm.2015.030704.