Universal Journal of Management Vol. 2(6), pp. 227 - 239
DOI: 10.13189/ujm.2014.020603
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Trust as a Problem of Management: Improving Social Relations by Consciously Chosen Managerial Strategies

Jan Froestad ^*
Department of Administration and Organisation Theory, University of Bergen

ABSTRACT

In post-apartheid South Africa there is a strong need to build new relations of trust within and between agencies of public administration. The paper demonstrate how, in the latter part of the 1990s, a group of managers in a municipal health agency in the province of the Western Cape successfully transformed internal relations from a situation of insecurity and distrust to one of reliance and trust. It is argued that the outcome was conditioned on the adoption of a broad repertoire of managerial strategies aimed at building reliance and trust by reducing the uncertainties and vulnerabilities of related risks.

KEYWORDS
Trust, Confidence, Leadership, Management

Cite This Paper in IEEE or APA Citation Styles
(a). IEEE Format:
[1] Jan Froestad , "Trust as a Problem of Management: Improving Social Relations by Consciously Chosen Managerial Strategies," Universal Journal of Management, Vol. 2, No. 6, pp. 227 - 239, 2014. DOI: 10.13189/ujm.2014.020603.

(b). APA Format:
Jan Froestad (2014). Trust as a Problem of Management: Improving Social Relations by Consciously Chosen Managerial Strategies. Universal Journal of Management, 2(6), 227 - 239. DOI: 10.13189/ujm.2014.020603.