Universal Journal of Public Health Vol. 10(5), pp. 492 - 504
DOI: 10.13189/ujph.2022.100507
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Quality of Care Effect on Cancer Patient's Well-Being and Its Impact on the Private Hospital Reputation

Indri Joviani Lumentut ^*, Ferdi Antonio
Department of Hospital Administration, Graduate School of Management, University of Pelita Harapan, South Jakarta, Indonesia

ABSTRACT

There is a challenge in treating patients with cancer in the hospital, especially patients with terminal cancer who are concerned about their quality of life. Hospital administration should focus on improving care quality while looking for organizational outcomes. However, there was limited research on how the quality of care for patients with advanced cancer well-being could merit a hospital's reputation. This study aimed to analyze the five key elements of quality of care on patients' well-being and their impact on a hospital's reputation in the inpatients with advanced cancer at the cancer hospital. This study used a quantitative survey method with a cross-sectional data approach to analyzing five key elements of quality of care: effective communication, family-centered care, attentive care, supportive setting, and inter-professional team. The measurement of patient well-being is divided into physical and psychological well-being. One hundred sixty-seven patients completed the questionnaire. Most patients were females, 50–60 years old, with advanced breast cancer. Then, the data were analyzed using the partial least square-structural equation modeling (PLS-SEM). This study found that effective communication, family-centered care, attentive care, and the inter-professional team significantly positively affect patient well-being. Communication shows the strongest influence on patients' well-being. Overall, patients' well-being showed a strong direct influence on the hospital's reputation. In conclusion, patient well-being has been proven important for predicting a hospital's reputation. Hospital managers, clinicians, and nurses should continuously manage and improve the quality of care concerning communication with cancer patients.

KEYWORDS
Quality of Health Care, Cancer, Inpatients, Health Services Administration

Cite This Paper in IEEE or APA Citation Styles
(a). IEEE Format:
[1] Indri Joviani Lumentut , Ferdi Antonio , "Quality of Care Effect on Cancer Patient's Well-Being and Its Impact on the Private Hospital Reputation," Universal Journal of Public Health, Vol. 10, No. 5, pp. 492 - 504, 2022. DOI: 10.13189/ujph.2022.100507.

(b). APA Format:
Indri Joviani Lumentut , Ferdi Antonio (2022). Quality of Care Effect on Cancer Patient's Well-Being and Its Impact on the Private Hospital Reputation. Universal Journal of Public Health, 10(5), 492 - 504. DOI: 10.13189/ujph.2022.100507.