Universal Journal of Management Vol. 2(2), pp. 49 - 63
DOI: 10.13189/ujm.2014.020201
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Identify the Critical Success Factors of Business Management in Taiwanese Veterans Home

Hung-Ju Chien ^*
Minghsin University of Science and Technology, 1 Hsin-Sing Road, Hsin-Fong, Hsinchu County, Taiwan

ABSTRACT

According to a survey conducted by the Council for Economic Planning and Development of Taiwan, the population of adults aged 65 years or above will increase from 11.2% in 2012 to 20% in 2025. The Veterans Affairs Commission (VAC) Taiwan also revealed that until April of 2011, there are 456,866 veterans living in Taiwan (one in fifty Taiwanese residents is a veteran). Their average age is 68.1 years old and the majority of veterans (56%) are aged 65 and older. The increase in life expectancy and ongoing growth of aging population has led to new models of aging that empower older people to fulfill their quality of later life. In order to take care of the veterans who have contributed to the country and spent half of their life defending the country, the Veterans Affairs Commission Taiwan is assigned with responsibilities to assist in medical care, home care and other general services. These services were designed to facilitate the transition of military personnel from the armed forces to civilian life. The aim of this paper is to identify the critical successful factors of business management in Taiwanese Veterans Home by Analytic Hierarchy Process (AHP). The author’s survey results revealed that the top three critical successful factors of business management in Taiwanese Veterans Home are; service quality of the professional team, long-term care planning and accidents audit plan.

KEYWORDS
Analytic Hierarchy Process, Critical Successful Factor, Taiwanese Veterans Home

Cite This Paper in IEEE or APA Citation Styles
(a). IEEE Format:
[1] Hung-Ju Chien , "Identify the Critical Success Factors of Business Management in Taiwanese Veterans Home," Universal Journal of Management, Vol. 2, No. 2, pp. 49 - 63, 2014. DOI: 10.13189/ujm.2014.020201.

(b). APA Format:
Hung-Ju Chien (2014). Identify the Critical Success Factors of Business Management in Taiwanese Veterans Home. Universal Journal of Management, 2(2), 49 - 63. DOI: 10.13189/ujm.2014.020201.