Universal Journal of Educational Research Vol. 8(11B), pp. 5760 - 5767
DOI: 10.13189/ujer.2020.082210
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Exploring the Predictors of Student Satisfaction: A Case of Undergraduate Business School in Kingdom of Saudi Arabia

Zafrul Allam ^1,*, Azam Malik ^2
1 Department of Management and Marketing, College of Business Administration, University of Bahrain, Kingdom of Bahrain
² Department of Human Resource Management, Prince Sattam Bin Abdulaziz University, Kingdom of Saudi Arabia

ABSTRACT

Students have their own connotations related to satisfaction because their perception influences the performance which will provide opportunities to them to get the better quality of life in later stages. The present study planned to ascertain the relationships between infrastructure, campus life, admin./staff support and faculty with academic support among business students. The investigation was designed to identify predictor(s) of student satisfaction. A total of 147 students were included in the study which has been selected randomly from the business college of Prince Sattam Bin Abdulaziz University in the Kingdom of Saudi Arabia. The student satisfaction scale was used to gather information. The data have been analyzed by means of both descriptive and inferential statistics. The result of the investigation revealed that (i) all the factors of student satisfaction had positive and significant relationships with each (ii) faculty, infrastructure and campus life were emerged as most potent predictors of students’ satisfaction with academic support and (iii) majority of the students showed the moderate level of satisfaction. The significance and limitation of this investigation are also presented, which will shed the light of hope of other investigators to go ahead with similar kinds of investigation with different methodologies. Further, it is suggested in this investigation that contemporary changes in the higher education systems and varying levels of student satisfaction will surely attract the employer to employ the talented or competent students to enhance the profits of the institutions.

KEYWORDS
Saudi Arabia, Faculty, Infrastructure, Campus Life

Cite This Paper in IEEE or APA Citation Styles
(a). IEEE Format:
[1] Zafrul Allam , Azam Malik , "Exploring the Predictors of Student Satisfaction: A Case of Undergraduate Business School in Kingdom of Saudi Arabia," Universal Journal of Educational Research, Vol. 8, No. 11B, pp. 5760 - 5767, 2020. DOI: 10.13189/ujer.2020.082210.

(b). APA Format:
Zafrul Allam , Azam Malik (2020). Exploring the Predictors of Student Satisfaction: A Case of Undergraduate Business School in Kingdom of Saudi Arabia. Universal Journal of Educational Research, 8(11B), 5760 - 5767. DOI: 10.13189/ujer.2020.082210.