Universal Journal of Educational Research Vol. 7(10A), pp. 1 - 6
DOI: 10.13189/ujer.2019.071701
Reprint (PDF) (149Kb)


Students' Perception, Expectation and Satisfaction toward the Characteristics of Female Lecturers in Higher Education


Nur Idayu Badrolhisam *, Norhidayah Mohd Rashid , Hairunisa Ma'amor , Mohamad Naqiuddin Md Mansor , Siti Norashikin Bashirun
Faculty of Business and Management, Universiti Teknologi MARA (UiTM), Malaysia

ABSTRACT

Students' perceptions, expectations and satisfaction in higher education are vital to be measured in order to improve the quality of higher education institutions. The paper focuses on these three variables specifically as well as the characteristics of female lecturers in higher education. There are many studies that focused on the teaching quality among lecturers in higher education, but few have provided emphasis on female lecturers and their traits for improvement of higher education establishments. To better understand the characteristics of female lecturers, the study sampled 134 students in a Malaysian public university to gauge their level of perception, expectation and satisfaction. The study found that female lecturers have the best soft-skills which in turn, make the students feel comfortable and welcomed in higher education institutions. At the same time, the students expect female lecturers to be more knowledgeable despite the fact that most of them feel very satisfied with the knowledgeability portrayed by female lecturers.

KEYWORDS
Female Lecturers, Characteristics, Students' Perception, Students' Expectation, Students' Satisfaction

Cite this paper
Nur Idayu Badrolhisam , Norhidayah Mohd Rashid , Hairunisa Ma'amor , Mohamad Naqiuddin Md Mansor , Siti Norashikin Bashirun . "Students' Perception, Expectation and Satisfaction toward the Characteristics of Female Lecturers in Higher Education." Universal Journal of Educational Research 7.10A (2019) 1 - 6. doi: 10.13189/ujer.2019.071701.