Sociology and Anthropology Vol. 6(1), pp. 48 - 55
DOI: 10.13189/sa.2018.060104
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The Accessible Tourism in Lisbon, as a Challenge for the "Art" of Tourist Guiding


Ilídia Carvalho 1,2,*
1 PhD in Accessible Tourism, Lisbon University, IGOT, Lisbon, Portugal
2 Tourist Guide and Teacher, Lusíada University, Lisbon, Portugal

ABSTRACT

People with special needs are travelling all over the world, thanks to the last developments at technological level and mainly because of the changing of mentalities about impairment. Tourism destinations have to be prepared to receive this new kind of tourism and the required adaptations must concern the physical barriers and the human barriers as well. Tourism professionals in general should be informed and trained to deal with the human diversity. Tourist guides are some of the most important professionals on dealing with accessible tourism and their performance can be of extreme importance for the success of a travel experience. To be able to guide a group when there is someone travelling in a wheelchair, can be a challenge and requires some sensitivity and knowledge, not only about special needs of the visitors but also about the real accessibility conditions of the places. Based on the professional experience of the author and a mixed method research using questionnaires, interviews to tourists and day visitors as well as the results of a focus group with tour guides, this paper intends to give some answers about what visitors in a wheelchair expect from a tour guide and how these are supposed to behave in such a situation. The findings show how accessibility is a fundamental concept in tourism and the important role a guide can play.

KEYWORDS
Accessibility, Tourism Destinations, Human Barriers, Tour Guiding, Accessible Tourism

Cite this paper
Ilídia Carvalho . "The Accessible Tourism in Lisbon, as a Challenge for the "Art" of Tourist Guiding." Sociology and Anthropology 6.1 (2018) 48 - 55. doi: 10.13189/sa.2018.060104.