Advances in Economics and Business Vol. 1(3), pp. 290 - 296
DOI: 10.13189/aeb.2013.010306
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Analysis of Competitive Environment in the Energy Sector in the Slovak Republicon the Basis of View Point of Clients


Lukáš Achimský , Milena Sviteková *, Ondrej Maslák
University of Zilina, Department of Communications, Univerzitná 8215/1, 010 26 Žilina, Slovakia

ABSTRACT

The aim of the article was to analyze the sectors and competition in the energy sector. The article includes brief definitions of the basic terms related to the analysis of the competition, identification of the rival company and identification of competitive strategy. The subject of the study is the degree of client satisfaction with the services provided by different energy suppliers in Slovakia. At the beginning of the survey a problem was defined for solving of which it was necessary to find out which of the network companies has the best and the worst score in providing services to their clients. Therefore client satisfaction with the services of chosen network companies was measured. A view of customer satisfaction is measured in terms of the provision of the services related to the supply of the electricity. These attributes can be characterized as a speed rating than an equipment at the first contact with the customer, the stability of the electricity supply, a STAFF expertise and the like. The analysis points at the differences in client satisfaction with supply of electricity, billing services; and quality and reliability of the distribution of individual suppliers. The article also contains a study focusing on chosen companies operating in the energy sector in the Slovak Republic. The results of the study are represented graphically.

KEYWORDS
Network Company, Network Sector, Energy Sector, Power Industry, Competition Analysis

Cite this paper
Lukáš Achimský , Milena Sviteková , Ondrej Maslák . "Analysis of Competitive Environment in the Energy Sector in the Slovak Republicon the Basis of View Point of Clients." Advances in Economics and Business 1.3 (2013) 290 - 296. doi: 10.13189/aeb.2013.010306.