Universal Journal of Management Vol. 5(1), pp. 32 - 38
DOI: 10.13189/ujm.2017.050104
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Job Satisfaction, Organizational Commitment, and Organizational Citizenship Behaviour in State-owned Banking


Arif Partono Prasetio 1,*, Tjutju Yuniarsih 2, Eeng Ahman 2
1 School of Economic & Business, Telkom University, Indonesia
2 Faculty of Economic and Business Education, Indonesia University of Education, Indonesia

ABSTRACT

Organization need to develop its human resources in a way that can build the high level of organizational citizenship behaviour (OCB). Job satisfaction and organizational commitment can became an important factor which affecting OCB. The aim of this study is to identify the mediating role of organizational commitment in the relationship between job satisfaction and OCB. The samples were derived from a survey using 39 items questionnaire distributed to the 320 employees of a state-owned banking in Bandung, Indonesia. All respondents hold positions in marketing and small business market. The bootstrap confidence interval used to measure the mediation. The result revealed that there was a direct and indirect effect in the relation between job satisfaction and OCB. Since the interval did not contain zero in the equation, then the research found these relations was mediated by organizational commitment. Organizational commitment indeed contributes as mediator in the effect of job satisfaction on OCB.

KEYWORDS
Organizational Commitment, Job Satisfaction, Organizational Citizenship Behavior

Cite this paper
Arif Partono Prasetio , Tjutju Yuniarsih , Eeng Ahman (2017). Job Satisfaction, Organizational Commitment, and Organizational Citizenship Behaviour in State-owned Banking. Universal Journal of Management, 5 , 32 - 38. doi: 10.13189/ujm.2017.050104.