Advances in Economics and Business Vol. 1(1), pp. 1 - 5
DOI: 10.13189/aeb.2013.010101
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Importance of Online Product Reviews from a Consumer's Perspective


Georg Lackermair1,2, Daniel Kailer1,2,*, Kenan Kanmaz1
1 Munich University of Applied Sciences, Germany
2 TU Dresden, Germany

ABSTRACT

Product reviews and ratings are popular tools to support buying decisions of consumers. These tools are also valuable for online retailers, who use rating systems in order to build trust and reputation in the online market. Many online shops offer quantitative ratings, textual reviews or a combination of both. This paper examines the acceptance and usage of ratings and reviews in the context of e-commerce transactions. A survey among 104 German online shoppers was conducted to examine how consumer reviews and rat- ings are used to support buying decisions. The survey shows that reviews and ratings are an important source of information for consumers. However, qualitative feedback from the survey indicates that the perceived helpfulness of rating systems varies. Especially the comparison of user reviews is a very time consuming process for the customer, because of the unstructured nature of textual user reviews. In this paper we summarize similar problems and show corresponding examples to them. This will give new insight for future research in the area of user ratings and reviews.

KEYWORDS
Product review, Rating, Empirical study, Comparability, Acceptance

Cite this paper
Georg Lackermair , Daniel Kailer , Kenan Kanmaz . "Importance of Online Product Reviews from a Consumer's Perspective." Advances in Economics and Business 1.1 (2013) 1 - 5. doi: 10.13189/aeb.2013.010101.