Operating a Virtual Organization (QKC) to Be Effective as a Curatorial Platform

This is an act ive and progressive program. Quality Knowledge Community (QKC) is organized by a group of members of Chinese Society for Quality (CSQ) voluntarily. The reason why we call QKC a virtual organization is that it is an informal organization in CSQ; it has no obligation for anybody; its members come from different educational levels, experience, age, job position, geographic; it was stem from QCRG which was a seminar group that had been active for more than 30 years. We have seminars twice a month. In addit ion, we communicate on various kinds of knowledge websites . Firstly, we clarify our v isions, goals and strategies, then we utilize technology roadmap to develop short-term, medium-term and long-term plan of QKC, we name it “QKC Roadmap 2016~2024”. We deploy annual plan referring to the roadmap and check it quarterly, and then we build a living mechanis m to assure “QKC Roadmap 2016~2024” running effectively, we call it “A Time Stamped PDCA”. Through the Internet informat ion trend, we can also collect valuable in formation based on our own cognition, and then attach new interpretations and meanings to establish a communication and operation platform for innovation and quality management knowledge to identify these documented information and knowledge that improve the quality of life, product quality, service quality, environmental quality, and human quality for global Chinese and people from worldwide who agree with CSQ / QKC to share and apply. This is the new interpretation of CSQ / QKC, the platform of curat ion era for professional quality knowledge. This article tries to depict how QKC can operate such kind of virtual organization from the stage of forming, storming, norming, to performing.


Introduction
"In the transformation of generations of nowadays, not only must let the new generation recognize that the development of quality is the gene of improvement due to the needs of human spiritual knowledge, but also must let the o ld generation know that the development of quality is the induce of prosperity due to the needs of human material satisfaction. In the now of Internet Information Technology, numbers of related hardware and software involve into our life and work, stupid-like old generation feel cannot be adaptive, but smart-like new generation feel cannot be satisfied. The era of Industry 4.0 is coming." When we talk about informat ion and communicat ion technology (ICT) issues, we often mention the following situations: The major of Taiwan's industrial development is almost focusing on the ICT, shown as Figure 1. In the past 30 years, the ICT industry has dominated the development of our life, work and industry. In our personal age, we really understand the ICT industry was fro m nothing to something, fro m so mething to sufficiency, fro m sufficiency to convenience, fro m convenience to rapidity, fro m rap idity to refinement, fro m refinement to rarity and so on. As shown in Figure 2: the co mmunication products, fro m the hand-called call number → dial-up call → button call → BB call → mobile phone 2G, 3G → s mart phone 4G → 5G; in terms of co mputer, fro m punch card input → Main Frame → PC → Notebook computer → server; in terms of the network: fro m the local netwo rk to the current Internet.
The Chinese Society for Quality, Quality Knowledge Community (CSQ/QKC), Taipei, Taiwan

The Internet Thinking
The book "The Internet Thinking" [1] is the first book in China to systematically explain Internet thinking. It uses 9 major Internet thinking: user thinking, min imalistic thin king, extreme thinking, iterative innovation thinking, traffic thinking, social thinking, big data thinking, platfor m thin king, cross-border thinking. As shown in Figure 3: Internet thinking. Under the guidance of Internet thinking, its integration model will not only be vertical or horizontal value chain integration, but also be innovative with ring-type value integration, such as, strategic planning, business model design, brand building, product development, marketing pro motion, organizational transformat ion, cultural change, and other aspects of the business ring-type value integration, as shown in Figure 4: The Industrial age vs. Internet age. We also always said that: "As for the hu man spirit needs, also inevitably need to rely on a transparent network of the world, fro m the message of E-Mail to social networking sites; search from a keyword to find a co mplete knowledge of documents; fro m the well-known Scholar's blog sites absorbs the knowledge or experience which they have developed; from the s elf-built b logs recorded its own feelings of knowledge or experience can share with others. All kinds of documented information and knowledge properly operated and compiled by individuals, communit ies, society and countries, and systematically identify, create, acquire, capture, apply, share, store, map these documented informat ion and knowledge. By paperless e-book mode built in the existing cloud computing knowledge management system for public access to learning and can enhance the level of knowledge of all people." In the future, the development of quality can still develop a variety of professional fields based on the human material and spiritual needs, and the platform provided by Internet information technology.
Since our retirement just over few years, fortunately there is CSQ / QKC plat form for us to do something mean ingful in the field of quality professional. In the informat ion flow of Internet, the authors of o ld generation have not disappeared. Instead, in the process of following flow, before retirement we accu mulated some skills via utilizing co mputer software to express our thoughts into articles, the following are several expressive ways wh ich we always applied.
1. The vague idea in our mind, by the expression of words to make it clear; 2. The things what we see and hear, through the expression of words so that it can spread; 3. The esoteric knowledge what we can read, by the expression of words to make it easy to understand; 4. The experience of what we do, through the expression of words so that it can inherit; 5. Make the future of the world trend predictable by written expression; 6. Use our knowledge, skills and services to help others through the expression of words; 7. Do good for your own good and wish good for others, when goodness is shared, the world would turn out good； 8. Just as you recognize the merits of your o wn culture, so allow different cultures the same recognition, by doing so, we may reach the world of Great Unity.
Through the Internet informat ion trend, we can also collect valuable in formation based on our own cognition, and then attach new interpretations and meanings to establish a co mmun ication and operation p latform for innovation and quality management knowledge to identify, create, acquire, capture, apply, share, store, and map these documented information and knowledge that improve the quality of life, product quality, service quality, environmental quality, and human quality for global Chinese or people from worldwide who agree with CSQ / QKC to share and apply. This is the new interpretation of CSQ / QKC modernization concept-the platform of curation era, shown as Figure 5: The era of curation.

The Era of Curation
In a broad sense, curation can be defined as "the act of collecting, keeping, interpreting, d isplaying, and disseminating collectibles (such as art, products, news, data, informat ion, knowledge, etc.)" The process of social development has a long history of curatorial content. The first examp le of curated content appeared in the form of newsletters. Handwritten newsletters circulate privately among consumers, spreading informat ion fro m polit ical and economic status to social news, customs, gossip, etc.
Newsletter editors decide what information is most important and relevant to their readers, edit and disseminate that knowledge for public sharing. Newsletters eventually developed into mature newspapers, with editors serving as professional curators for readers to determine which content is most suitable for the masses, most relevant and interesting. With the development of science and technology, it has gradually expanded into Broadcast stations → TV stations → Internet → Internet of Things → Internet of Everything, and those who influence the thinking of the masses may be called modern curators, such as station program hosts, Internet celebrities, Internet army, moderators, curators, gardeners, editors. The cloud computing industry is recognized as being divided into three levels: Software as a Service (SaaS), Platform as a Service (PaaS), and Infrastructure as a Service (IaaS). Modern curators may be at the SaaS level, breaking the monopoly of large companies in the past, and now everyone can freely express their creativity and provide a variety of software services via the Internet.
The curatorial content is all-enco mpassing, it can be a natural person, an event, a drama, a lecture, a docu ment, etc. The appearance of curatorial behavior is a blessing of Internet technology, and curatorial behavior also makes up for the shortcomings of Internet communicat ion. The curator is the emerging ro le of the Internet world. The question is, who is the curator? and what does the curator curate? In fact, curation is just a concept used to describe the behavior of the Internet world that stirs up topics, leads the trend, and controls the right to speak. The person who promotes this phenomenon is the curator.
In addition to the original professional generated content (PGC), the Internet world has also produced a large number of user generated content (UGC). The two together add up to the key characteristics of the Internet world-Big data.
When users face a large amount of information, it is painful and helpless. Someone must help the public to filter and use the information. Among them, the curator plays a relevant role. Every curator of the Internet world must have a certain subject or expertise in the field of knowledge, and he / she is an active person in the Internet world. He / she filters, understands, reads messages, picks out certain messages for the public, and then rearranging, sorting, proposing observation and reading point of views, so that readers can enter the correct reading context. This is the content, giv ing context is the first step in curation. Then the curator will give himself / herself a personal interpretation or opinion on these orig inal materials. Th is is a comment. In the end, the curator must give a clear conclusion to the entire content, events, iss ues, etc., so far, the preparatory work of the curator has been completed. The curator must successfully pro mote the above-mentioned curatorial content to online users through the operation on the Internet. This is what happens in the Internet world every day, the key person is the curator. [2] CSQ / QKC has been imp lemented as a v irtual organization in accordance with the technology roadmap, and has gradually possessed basic operational capabilities on the so-called curatorial platform, including personnel, tools, technology, knowledge, etc. The following methods guide CSQ / QKC in the quality professional field and the operation of the curatorial platform.
The quality professional field required at all levels be well-o rganized, such as the traditional knowledge technologies listed in the QKC strategy: leadership and management, quality systems, product and process design, product and process control, continuous improvement mechanis ms, quantitative methods and tools, and innovation knowledge technology, systematically be integrated in a map-like manner to adapt the knowledge required at all levels of the organization, as listed in the following paradigms:

Interpretation of CSQ / QKC Modernization
Founded in 2004, the Quality Knowledge Co mmun ity (QKC) is a virtual organization of the Quality Research and Develop ment Co mmittee (QRDC) of CSQ. It is organized by a group of members of CSQ vo luntarily, the reason why we call QKC is a virtual organizat ion, it is an informal organization in CSQ; it hasn't any obligation for anybody; its members co me fro m different educational level, experience, age, job position, geography; it was stem fro m QCRG which was a seminar group had been active for 30 more years. We have seminar twice a month. In addit ion, we co mmunicate and exchange on the knowledge websites: http During the ten years from 2004 to 2013, under the leading of Lin Gon -Fu, so QKC could operate continuously. QKC's activities and their contributions, " The History of the Quality of Taiwan 2 nd Series" had been depicted in detail, so it is not repeated here. [3] The leader of an organization leads the organization to what level of the configuration, depending on the tacit knowledge accu mulated by the leader's over the years and the explicit knowledge formed through the transformation of the data → informat ion → knowledge, then wisdom is formed by the conversion of the two kinds of knowledge, and leads the interest party with wisdom. Therefore, an organization can establish a vision for the organization's sustainable development in the future; formu late reasonable goals; develop effective strategies; take feasible action plans; monitor and adjust goals, strategies, and plans. As illustrated in Figure 6.  In 2014, Kuan Sheng-Pin was appointed as the convener of QKC, and Lin Gon-Fu was the executive secretary. Fro m the philosophy, system, technology, methodology and tools of quality management passed down by Lin Gon-Fu, we were do ing by learning and thinking. Started to refer to the "Excellent Management Performance Model", "CSQ CQT / CQE / CRE Certificat ion Exam Knowledge Body", "ASQ CQE Certification Exam Knowledge Body" and other references to establish QKC quality knowledge structure and content, prepared the documented informat ion and knowledge by grouping QKC members based on their expert ise and interest. At the same t ime, we applied the "Technology Roadmap" methodology to plan the long-term plan of QKC's visions, goals and strategies for the next decade.
Everything should observe the world's status, see the surrounding situation, know the people's thinking, then can understand the future trends, grasp the precise situation. The principle of the operation of an organization should be based on the trend, to obtain the advantages of future development, and then we can do something meaningful. In early 2016, we submitted a "White Paper on Sustainability of CSQ / QKC", in which CSQ / QKC's Visions, Goals, Strategies are the central idea of QKC. We hope that the members of QKC can use this as a consensus to form a belief and ult imately generate strength. It will be revised every year in the future, with the year as version. In September 2015, we presented the article "Operat ing a Virtual Organizat ion (QKC) to be Effect ive" at ANQ Congress, Taipei, 2015 to demonstrate our determination. [4] In 2017, Peng Hong-Lin was elected to be the convener of QKC and Kuan Sheng-Pin is the executive secretary, and inherited the visions, goals, strategies, Ch inese ways and core values of QKC and expected QKC members to act in accordance with it, wish QKC will be sustainable to continuous operation. Table 1 is 2020 version of QKC Technology Roadmap (2016~2024).
In view of this, the founding purpose, vision, goals, and strategies of CSQ / QKC must also be injected into the curatorial mechanis m to make good use of the resources of the Internet world to achieve a curatorial platform in the quality professional field.

Purpose
CSQ / QKC is a commun ity with the purpose of providing "Systematic Quality Knowledge Serv ice". The core technology is a profound quality knowledge system.

Vision
Inheriting the guiding princip les of "finding practical applications fro m academia and seeking theoretical practice in action", we are developing QKC to be a curatorial p latform of quality knowledge of Ch inese society.

Goals
Establish a curatorial p latform for innovation and quality management knowledge, to identify, create, acquire, capture, apply, share, store, map these documented informat ion and knowledge wh ich can enhance quality of life, product quality, service quality, environmental quality, and serve the global Ch inese and those who agree with CSQ / QKC to share and apply.

Strategies
Integrate CSQ / QKC internal and external interest parties and other related organizations by subgrouping way to establish commun ication and operation curatorial platforms. Subgrouping the quality management knowledge areas which be required at each level o f the organization into Management and Leadership, Quality Systems, Product and Process Design, Product and Process Control, Continuous Improvement, Quantitati ve Methods and Tools, and Innovation Knowledge, by subgrouping QKC members based on their own expert ise and interest. We are operating by the living mechanis m of QKC, and gradually forming many subgroups with action capabilit ies. The structure and contents of quality knowledge of each subgroup are shown in Table 2 and Figure 7.

The Chinese Way
Taking the "Great Learn ing" as the guidance, the "Datong (The Ideal World)" is the imp lementation of the beginning and ending. when knowledge is extended, the will becomes sincere; when the will is sincere, the mind is correct;

Great
when the mind is correct, the self is cu ltivated; when the self is cultivated, the clan is harmonized; when the clan is harmonized, the country is well governed; when the country is well governed, there will be peace throughout the land. 6. Fro m the king down to the common people, all must regard the cultivation of the self as the most essential thing. 7. It is impossible to have a situation where in the essentials are in disorder and the externals are well-managed. You simp ly cannot take the essential things as superficial, and the superficial things as essential. This is called, "Knowing the root." This is called "The extension of knowledge."

Datong (The Ideal World)
When the Great Way (or Princip le) prevails, the world is owned by all; they elect men of talents, virtue and ability; they practice honesty, and they cultivate universal peace. People love not only their own parents; they treat with parental care not only for their children. Provision is made so that the aged may live co mfortably until their death, so that the able-bodied (those in the prime of life) may find emp loyment, and so that the young may have the means of growing up. The widowers, widows, orphans, childless, and those who are disabled by disease are all sufficiently maintained. Men have their work, and wo men have their home. They do not like goods to be wasted on the ground, but preserve them, not for themselves alone. They do not like their strength to be wasted in idleness, but spend it, not only for their own benefit. In this way selfish scheming are suppressed and have no chance of arising. Robbers, filchers and rebellious traitors do not exist. Hence, the outer doors can be left open, and need not be shut. This is what we call "Datong" (The Ideal World).

Core Value
Our v iew of quality is the pursuit of the truth, goodness and beauty of human's affairs, with respect to the elder; with kindness to the younger; with peace to the oth ers; with truth to the doing things.
QKC will fo llo w CSQ / QKC visions, goals, strategies, the Chinese way and core values, interpret as above, and play a role o f CSQ's Thin k Tank as its task; QKC subgroups will cooperate with the Secretariat to assist the Board Meeting of CSQ, and imp lement QKC technology roadmap (2016~2024), as shown in Table 1, in the long-term; QKC's annual activities will be operated by QKC living mechanism, as shown in Figure 8.

Conclusions
For the QKC routine seminar, the records fro m 2013 up to the present day, according to the analysis of these hundreds of seminars, classified by professional fields as shown in Figure 9; classified by methodologies as shown in Figure 10; classified by speakers, as shown in Figure 11. QKC will gradually guide the development of various specialized fields with macro thinking; pro mote the various specialized technologies in a holistic way; and invite professionals from d ifferent industries as core members to participate in the seminars and activit ies of QKC. Fro m 2016 to 2019, QKC members published articles and books and compiled manuals, as shown in Table 3. [5] In the future, more actively carry out quality professional curatorial activities is necessary.
Inheriting the guiding principles of "finding practical applications from academia and seeking theoretical practice in action", we are developing QKC to be a sustainable curatorial platform of quality knowledge of Chinese society.